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Code of Practice & Ethical Statement

The CSSA Code of Practice

Membership of the Cleaning and Support Services Association is not an automatic process and all members are required strictly to adhere to the guidelines for ethical, professional, commercial and operational conduct and practice as shown below.

Standards and Accountability

CSSA members will ensure that all work is completed to a high standard by well trained staff. Equally, they will be responsible for the conduct and acts of all their staff in all matters which occur on their client's premises in the performance of a contract.

Health and Safety

Members will provide their clients, by agreement, with a Health and Safety Statement, clearly explaining company policy and covering all relevant statutory requirements. Members will similarly ensure that their employees are made aware of all relevant health and safety regulations.

Insurance Cover

Members will always be adequately insured, including Employers' Liability, Public Liability and Products' Liability insurance. Association members must have the following agreed minimum limits of indemnity:

Public Liability

£5,000,000 any one occurrence.

Product Liability

£5,000,000 any one occurrence and in any one year.

Employers' Liability

Must also comply with the current Employers' Liability legislation. A minimum £10,000,000 cover available for all agent employees, as and where appropriate.

Employment Practices

CSSA members will abide by all the current employment and industrial relations legislation, with the Association undertaking to update members regularly on all matters relating to current employment practice. Members' employees will also have rights to belong to a trades union or other professional representative body.

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